SHIPPING & RETURNS

SHIPPING POLICY

Last updated June 10, 2021

Please allow 1-2 days for your order to be processed for shipping. Orders received after 5pm will be processed the next day. 

Once an order has been processed it cannot be cancelled or changed.

We make every effort to fulfil orders as quickly as possible. 

You will receive an email once your order has been shipped.

 

We offer free shipping domestically to the UK, and deliver internationally at a small additional cost.

Delivery Location

Service

Speed

United Kingdom (UK)

Royal Mail 2nd class

2-3 working days

FREE

Europe

Royal Mail International standard

3-5 working days

£2.99

Rest of the World

Royal Mail International standard

6-7 working days

£2.99

Price

Please note that whilst we will do everything we can to reach these delivery times, these are delivery estimates, and that once dispatched the delivery speed are dependant on the mailing service and beyond our control. Delivery times may take longer in busy holiday periods.

If there are any issues or concerns do not hesitate to contact us by email: michellelungjewellery@hotmail.com 

We will do our best to help!

RETURN POLICY

Last updated June 10, 2021

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be communicated to us within 30 days of purchase date. All returned items must be in new and unused condition, with all original packaging.

 

RETURN PROCESS

To return an item, please email michellelungjewellery@hotmail.com with the reason and any photos if necessary. Once your return is accepted, please return the items to our address that will be sent to you in the email.

​PLEASE NOTE: we request that customers pay for postage & shipping for returns, unless we have agreed in email to pay for it due to our fault or damage on delivery/receipt of the product. In this case we will reimburse you in the refund total.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 2-3 days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: michellelungjewellery@hotmail.com